Tesla blamed users for failures in the suspension or steering parts, knowing that some parts of those vehicles were defective, according to thousands of company documents to which the Reuters agency has had access.
According to this information, these defective parts were included in relatively new vehicles, about seven years old.
This situation affects the entire line of Tesla models, not just one specific model. In addition, the cars would have been sold all over the world, according to the company's own records to which Reuters has had access and the testimonies of more than twenty clients and several managers of the multinational specialized in electric cars.
The documents, dated between 2016 and 2022, include repair reports from Tesla service centers worldwide; data analysis and reviews by engineers on defective parts; and emails giving the following directive: the broken parts on their cars were not defective.
According to documentation and testimonies, the company knew the true origin of the failure for a long time, but preferred to hide the information from both consumers and safety regulators.
This information calls into question the company run by magnate Elon Musk, which, in addition to hiding information from users, evaded responsibility for the failures, forcing customers to bear the cost of repairs.
That was the case for Shreyansh Jain, a customer who bought the 2023 Tesla Model Y. However, a day after driving on the road he was already having problems with the steering and suspension. The failure cost him forty hours of repair in a workshop and 14,000 dollars (about 12,000 euros). A case that fuels concerns about the safety of these vehicles.
