The possibility of leaving restaurant reviews on social networks has undeniable advantages. Now, when you have to decide where to go for lunch or dinner, whether in your own city or while you are traveling, you can know if you will choose the right establishment thanks to the opinions of other users.
In these evaluations, users can record an endless number of aspects, far beyond the variety and quality of the food itself. The treatment received by the staff, the services and decoration of the premises, its cleanliness, the waiting time to be attended to and served, the admission or not of pets and a long etcetera.
Of course, precisely this freedom when evaluating an establishment also has a negative side. And it is the possibility that any user, without having the objectivity and professional experience of a specialized critic, can say literally anything about a place. On many occasions, without being exactly reasonable.
For some time now, it has been common for establishment owners' responses to go viral when criticism is not exactly constructive. This is what has happened with the Italian restaurant Pizzametro, located in Granada.
One user rated his pizzeria a single star out of five, calling it “a real shame.” This is how his review began, to proceed to tell his version of what happened: “My friends have just been kicked out of the restaurant for taking 20 minutes to order their food. Clarify that my friends were already having a drink.”
“The action was a little absurd, given that, even if we asked later, we were going to ask anyway. We promise not to return,” concludes the customer's comment.
So, the owner of Pizzametro decided to respond to his criticism honestly, earning the applause of the community of the social network 3 people arrived and wanted to continue waiting for the other diners,” they point out from the pizzeria.
They explain that “we have 3 tables inside and having a table blocked on a Saturday is unacceptable considering that at the end of the month all the expenses of the structure must be paid. We promise not to serve you if you show up at the restaurant,” concludes the owner's response.
As usual, it was the account of '.
