More and more establishments decide to respond to negative reviews left by customers, especially if they consider them to be invented, to avoid irreparable reputational damage. The latest example has been collected by the X (formerly Twitter) account Soy Camarero, which denounces unworthy situations in the world of hospitality.
In this case, a customer complained about the treatment received by the store's staff: "Fatal, a friend who was feeling bad wanted to go to the bathroom and my boy accompanied him to help him and apparently the girl who worked there thought they were going to took drugs and they were kicked out without consideration or opportunity to explain themselves or anything.
After that experience, he assures that he will not return to the premises. "I always went there for the good atmosphere but we were quite disappointed. Since when does she judge herself that way?" she concludes.
However, in the face of such serious accusations, those in charge of the establishment decide to respond publicly: "To begin with, the girl who works there is the manager and she did not 'think' that they were going to get high, but when the two entered the bathroom she asked them to enter again." one by one and that's when he saw them doing cocaine." In addition, she remembers that they have "zero tolerance for drugs."
And he denies that the problem was his: "By reviewing the bar's security cameras, it is clear that no one is in a bad mood to ask for the complaint form aggressively and snatch the blog of sheets or to insult my manager, tell her to leave." return to his country and that at no time did he disrespect them"
"Even so, the group was told that they could finish the foosball game and the reason why we had asked their teammates to leave was explained to them. Here no one is judged, but if they are going to come and take drugs and insult and if they are xenophobic, it is better that they do not come back again," they conclude.
