Flight delays and cancellations are situations that can cause great stress and frustration for passengers, especially if it is a connecting flight. If your connecting flight has been delayed or cancelled, it is important that you know your rights and claim compensation for the inconvenience suffered.
The first thing you should know is that your rights as a passenger are protected by law. According to the regulations of the European Union, passengers are entitled to financial compensation in the event of flight delays or cancellations. This regulation applies to all flights departing from an EU airport, as well as flights arriving at an EU airport and operated by a European airline.
The economic compensation varies depending on the type of flight and the time of delay or cancellation. In the case of connecting flights, the same rules apply as for direct flights. If your connecting flight is delayed for more than three hours or cancelled, you are entitled to financial compensation that can range between 250 and 600 euros. Request your compensation.
In addition to financial compensation, you are also entitled to assistance from the airline. This includes food and drink, accommodation if necessary, and transportation to and from the airport. If your flight has been cancelled, you can also opt for a ticket refund or alternative transportation to reach your destination.
It is important that you claim your compensation and assistance as soon as possible. Most airlines have an online form that you can fill out to make your claim. You can also do it by email or postal mail. It is recommended that you have all your flight details to hand, such as the flight number, date and time of departure.
Please note that the airline may try to deny your claim by arguing that the delay or cancellation was caused by extraordinary circumstances, such as bad weather or a strike. However, European regulations establish that these circumstances can only exempt the airline from liability if they are unforeseeable and unavoidable. If the airline cannot prove that these conditions are met, they must compensate you.
In any case, do not be discouraged if your claim is rejected at first. You can appeal the airline's decision to the civil aviation authorities in your country or to the European Commission. In addition, there are companies specialized in flight claims that can help you throughout the process and increase your chances of success.
Most airlines have a period of 14 days to respond to your claim. If you do not receive a satisfactory response within that time, you can file a complaint with the civil aviation authority in your country. You can also go to a lawyer or consumer organization for legal advice and support.
So if your connecting flight is delayed or cancelled, don't sit idly by. You have rights as a passenger and you must claim compensation for the inconvenience suffered. Do not forget to save all the documents and details of your flight, and do not be discouraged if your claim is rejected at first. You can always appeal the airline's decision and have the help of experts on the subject.
The next time you travel by plane, remember that your rights are protected by law and that you must assert them in case of any incident. You should never allow an unforeseen event to ruin your trip: claiming compensation and continuing to enjoy your vacation is the best option.
