Technology has revolutionized the way financial institutions operate. The adoption of digital solutions, such as artificial intelligence, data analysis, blockchain or cybersecurity, has allowed banks to improve operational efficiency, offer more personalized services and guarantee the security of transactions. Additionally, digitalization has changed customer expectations and the way they think about money. Mobile payments or chatbots and virtual assistants based on AI offer the possibility of moving towards a more comfortable and accessible digital banking model. In the field of security, the implementation of technologies to protect confidential information and prevent malicious attacks is proving essential to maintain customer trust.
To advance the digitalization process and offer more and better services to customers, banking entities have chosen to integrate a greater number of professionals in the technological field into their staff. “Technology is today a strategic lever for business and, particularly, in the banking sector, where the digitalization of our products and services already represents an important part of our regular activity and the trend is growing,” says Dirk Marzluf, Global Head of Technology and Operations at Santander.
To attract talent, Santander chose to propose a specific recruitment strategy: Be Tech! with Santander, an ambitious program promoted by the Technology and Operations area (T
The initiative, which was launched in 2020, has allowed the bank to attract more than 27,500 STEM profiles – those linked to careers related to science, technology, engineering and mathematics – in its ten main markets in Europe and America. . In 2023, Santander incorporated more than 4,500 employees with digital profiles around the world to drive the group's transformation.
To continue advancing in this process, the bank currently offers 400 vacancies for technological profiles through its website www.betechwithsantander.com. The portal, launched in December 2022, is available in four languages (English, Polish, Portuguese and Spanish), bringing together all the group's technological job offers, allowing for faster incorporation of talent around the world.
In this way, the entity – recognized as one of the 25 best places to work in the world, according to Great Place to Work – focuses on attracting professionals with digital and technological profiles in areas such as cloud, cybersecurity, data, security and operations (DevSecOps), artificial intelligence, software development, enterprise architecture and product management. People who, through their knowledge and disruptive vision, help it achieve its objective: achieving the best experience and satisfaction for its customers.
The Be Tech! program with Santander has been launched in those countries where the bank has a presence, such as Spain, Brazil, Mexico, the United Kingdom or the United States, and in all of them it wants to form multidisciplinary, diverse and inclusive teams, with people with concerns and motivated to work in a flexible environment and agile methodologies.
Santander has recently been named the most innovative bank in the world by the financial magazine The Banker, owned by the Financial Times group. The publication gave it its highest recognition in the awards for innovation in digital banking thanks to the successful implementation of Gravity, with which the bank has expanded and diversified its technological capabilities that, among other advances, have allowed it to migrate more than 95% of your infrastructure to the cloud. The entity plans to have migrated most of its core banking worldwide to the Gravity platform by the end of 2024. It has already successfully migrated all business clients in the United Kingdom, consumer clients in Chile and the Corporate business.
advanced in Brazil. Following the completion of the program, the Gravity platform will manage more than one billion technical operations per year through Santander systems.
Santander is the first major bank in the world to digitize the banking core with its own software, which is the most critical part of the technological infrastructure of a financial entity, where the main financial operations, such as transfers, deposits or loans, are processed. This transformation allows data to be accessed faster and easier; simplifies processes; It speeds up marketing times, and helps the bank substantially improve the customer experience, and its products and services.
