Our mobile phone rings. We see a number on the screen that we do not know. We hesitate, but finally we take the call. An operator makes us a telephone offer, supposedly more advantageous than the current one. In theory, it is a wonderful opportunity. We begin to listen to information, without having the opportunity to process it. What should we choose?
Situations like the one we have just described are very common today. As customers, we would like to find an operator that we can fully trust, that offers clear and truthful information, and that looks after our needs and interests, without us having to worry about it. That is precisely the mission with which O2 was born, a different, transparent and much simpler fiber and mobile phone company, whose golden rule is to ensure customer peace of mind.
O2 offers a good product at a good price. Its offer is limited to fiber and mobile rates. Its differential value is the commitment to an ethical and quality service, without surprises on the bill. For this reason, they assure us that we will always have the best price, without having to ask for it and regardless of how long we have been with the company. O2's objective is to enjoy the trust of its customers. For this reason, they themselves are in charge of applying the improvements in rates to those who have already chosen them, ahead of new subscribers.
Surely we know people who have just contracted a service with our usual operator, and who tell us that they have received a more advantageous offer. With O2, this comparative grievance between old and new customers disappears, because they already ensure that no one who has just arrived has better conditions than those who have already enjoyed the service for a long time.
Since its arrival in Spain in 2018, O2 has been characterized by combining the service provided by the quality of the largest fiber and mobile network in our country, the one offered by Telefónica, with a proposal of attention, respect and care for each client, who is considered unique. His current campaign message makes this vocation very clear: “Only O2 does things like O2.” For this reason, during the five years that it has been operating in Spain, it has improved the service conditions of its clients on several occasions.
O2's proposal is specified in a short list of fundamental pillars. Above all, the decision to offer a product that is easy to understand: few rates to choose from and very clear, adapted to the needs of customers at all times. No additional services, no hidden charges. In addition, they guarantee that we will never be disturbed. No unexpected calls, commercial messages or communications. The client's peace of mind is sacred.
Of course, at O2 there are no unpleasant surprises on the bill. The contracted price is always the final price, without asterisks or fine print. They also do not carry out temporary recruitment promotions, so we will always be clear about what we should pay. Likewise, O2 does not have contracts with permanence clauses or hidden penalties. Nor is there any attempt to retain customers who decide to request cancellation. Freedom of choice is, for them, something fundamental.
Without a doubt, customer service is another of its great assets. At O2, the customer is right by default. His team, which is completely established in Spain, always tries to resolve any questions or incidents that may arise in a single call. More and more people realize that there is a company that does things differently, putting the focus on the customer. The ultimate goal of O2 is to ensure our peace of mind and become a silent part of our lives, limiting itself to providing what we expect from them.
