An incident on a Level airline flight has trapped around 280 travelers at Los Angeles airport who were supposed to fly to Barcelona. The passengers, many of them Catalan, were supposed to fly from the international airport to Catalonia last Saturday, but the airline postponed the flight for "technical reasons" until Sunday. Yesterday, however, the flight did not take off either.
"It is a chaos of information," criticizes Agustí Mas, one of those affected in Los Angeles, in statements to ACN. For its part, the IAG group company defends that it is working to relocate all passengers, but ensures that the high occupancy of the flights and the storm this weekend have been an "added complication".
The incident affects Level flights between Los Angeles and Barcelona from this Saturday. Those affected explain that they had to return from the United States on August 26, but the long-haul and low-cost airline of the IAG group initially postponed their flight until the next day, August 27. But yesterday the flight was cancelled.
Travelers explain that in some cases Level has offered them to return on the 29th with flights from other companies, but it does not guarantee that they will finally be able to fly due to the high occupancy of the flights. "We have not had any information," says Daniel, another of those affected. "They leave you with a feeling of insecurity," he adds.
In turn, the airline indicates that it had to cancel for "technical reasons" the flight on August 26 departing from Barcelona to Los Angeles, which is why the return flight, originating at the airport, was also affected. American international.
Likewise, it defends that this Sunday some of the passengers have already been relocated and ensures that the rest -less than 15%- will receive a response this Monday. In addition, he points out that this weekend's storm has meant "another added difficulty".
Level operates its flights with the Airbus A330-200 aircraft model, with capacity for about 300 passengers. As company sources have detailed to ACN, on Saturday the Los Angeles-Barcelona flight had some 280 tickets sold, while some 280 more people had to travel on the one that did not leave the Catalan capital.
When it comes to managing the incident, travelers criticize the various companies of the IAG group, since among those affected some bought the tickets through Vueling, others via Iberia and others directly from Level -the affected flights operated with a shared code-.
"They keep passing the ball and they don't end up solving anything for you," says Agustí. In addition, they ensure that the compensation they are offered for meals "is insufficient" to stay in the country and they regret that the time difference between the State and the United States makes it more difficult for them to carry out procedures because the group of airlines does not give them reply.
In the early afternoon of this Monday (Catalan time), some passengers have explained to ACN that the airline has relocated them on planes bound for London. However, in some cases they have also encountered problems at the British airport.
