The reviews are the devil's fault, but the restaurateurs' responses are not far behind. In these internet forums, you see all kinds of comments and many of them risque, according to the account @soycamarero, managed by hotelier Jesús Soriano.
In one of her latest posts, she shares the review of a very angry customer, who reported bad service due to a "dirt in the coffee."
"If you have a problem with the coffee maker holder, that it doesn't fit well in the machine and all the grounds come out of the cup both inside and out, throw away that coffee, clean the holder well and make it new" , this user reports.
In addition, ask the bar for greater professionalism: "What you have done is a mess and we have seen the entire bar, including the customer that you have made such a mess. Learn to serve well or ask for training."
Very upset, the owners of the establishment decide to respond to the review. "I can't stand people who talk like that about my team, nor rude people, nor such characters like you," he begins.
The manager reproaches him for his bad manners and also blames him for the spelling mistakes in his review. "You've gone so far as to write us a review like an arrogance," she continues.
In addition, he asks her to be a little empathetic because the waiters have to put up with "people like her in their daily lives." "You don't know if they've been working for a month, ten years, or they're just having a bad day. Greetings to you and we hope to never see you come here again," she concludes.
