The applauded response of a restaurant to a harsh review: “Nothing you said has happened”

Online reviews can be very negative about some restaurants for totally deserved reasons, such as the treatment of customers, abusive prices or poor quality products, although on many occasions consumers also exaggerate or outright lie in their analyses.

Oliver Thansan
Oliver Thansan
08 September 2023 Friday 17:05
10 Reads
The applauded response of a restaurant to a harsh review: “Nothing you said has happened”

Online reviews can be very negative about some restaurants for totally deserved reasons, such as the treatment of customers, abusive prices or poor quality products, although on many occasions consumers also exaggerate or outright lie in their analyses.

This is the case of this client of a restaurant in Fuengirola, who claimed that she had been little more than mistreated when visiting the establishment and being served by the waiters.

“I arrive for breakfast and before sitting down I hear a waitress saying I'm not going to clean the tables for these people and then get them dirty, they're sure to come and mess up,” the review stated.

The forceful writing says even more, ensuring that the waitress's attitude left them totally affected: "We felt humiliated and left the bar ashamed," it concluded.

The establishment's response has been even more devastating: “We checked the cameras and nothing of what he said has happened. The pastry shop was full at that time and she was rude, speaking with an air of superiority for having a fashionable place and being a businesswoman, ”she says.

Finally, the answer leaves the client in an even worse place: "If you are a businesswoman, you should know the danger of writing 4 lying reviews of a business from the same family."