Barcelona tourists rate the city with an average of 8.64 out of 10. The accommodation gets an 8.25; the restaurants an 8.19 and the attractions, an 8.99 with the Sagrada Família (9.41), the Gòtic (9.27) and the Rambla del Poblenou (9.24) as the three best rated spaces. In the second edition of the Online Tourism Reputation Monitor – the first was carried out in 2018 and the score was 8.42 – a total of 7.1 million visitor opinions published on the main tourist portals have been analyzed. The concentration on the Rambla-Plaza Catalunya-Paseo de Gràcia axis is confirmed. This is where a third of the opinions published on the networks come from.
The Gòtic and Sant Pere, Santa Caterina and la Ribera are the only two High Traffic Areas (EGA) that remain above average, both in accommodation, restaurants and attractions. This new edition of the report, prepared by the Observatori del Turisme a Barcelona, incorporates four million more opinions and compares the High Traffic Areas (EGA), which concentrate 78% of the total online comments and 48% of the resources, with the rest of the city.
Despite the overcrowding, tourists rate the EGA with an 8.72, while in the rest of the city the average rating is 8.40. “The overall score of tourist visits is very good but, as a challenge, the data tells us that we have to continue working to create new points of interest and decentralize the attractions,” acknowledges Jordi Valls, deputy mayor of Economy, Treasury. , Economic Promotion and Tourism.
The areas of high concentration obtain the same satisfaction as the rest of the city in terms of accommodation, a better rating in attractions (not in vain do they concentrate monuments and museums) and clearly have a worse score in restaurants. This sector, which overall improves the average score compared to the first report (going from 8.13 in 2018 to the current 8.27), achieves better ratings, both in the food section and in the personnel and price sections, in the areas of non-tourist concentration, where the score scales up to 8.4. The distribution of opinions on restaurants is much more spread across the city, which indicates that gastronomy is an element of decentralization among tourists.
The Gòtic and Sant Pere neighborhoods are above average in all three areas. On the other hand, there are five areas, Montjuïc, la Rambla, Frente Marímol, Parc del Fòrum and Glòries, which are below average in terms of accommodation, restaurants and attractions.
The attractions with a cultural theme accumulate almost six out of ten opinions and obtain the highest mark, a 9.05. The five tourist attractions that concentrate the most volume of opinions are the Sagrada Família, Park Güell, Camp Nou, the Mercado de la Boqueria and Casa Batlló, although only the Sagrada Família repeats as the attraction with the best score, followed by the Palau de la Música, Santa Maria del Mar, the CosmoCaixa, the MNAC, Casa Batlló, the modernist precinct of Sant Pau, Casa Vicens and Barcelona Cathedral.
