"After more than 45 years of subscription either in paper or digital, will I have to give up reading La Vanguardia?" The lament comes from subscriber José Manuel Veiga, who, like other subscribers who read the digitized version of the printed edition in his iPad, he had not been able to download it for days. "Since yesterday the app does not let you download La Vanguardia del día (nor does it start). I think it is the new update. In my case, it is an iPad," Llorenç López also warned this "The digital edition of your newspaper has not been working in the Apple 17 system for several days. Despite multiple notes and complaints, we are still without service," Salvador Borràs added on Tuesday.
Indeed, a computer incident has affected the application of the printed edition for Apple devices for several days. The problem was solved this Wednesday and the newspaper's systems team explained that the origin was, as readers had intuited, in compatibility with the new iOS operating system launched on the 18th.
The La Vanguardia app, the newspaper's IT specialists detail, is based on software provided by a French multinational – which serves numerous newspapers and magazines – and which it had not updated correctly. Despite the notice launched by La Vanguardia and the quick reaction of said company, the solution has taken time to reach readers given that many other apps are also adapting to the iOS 17 system. The providing company has offered its apologies for the inconvenience caused.
The messages from these subscribers remind us that, despite the unstoppable digitization in all areas, there are still many readers who want to continue enjoying a leisurely reading of the newspaper, turning page by page, even if it is on the screen of their tablet. And this newspaper service – available to all subscribers – makes it easier for many of them to access the printed edition of La Vanguardia in any circumstance and wherever they are.
At the same time, the newspaper's Customer Service has explained to those affected that the newspaper's general app (updated 24 hours a day, with exclusive multimedia content for subscribers and which was renewed more than a year ago) has continued access to the digitized version of the printed edition becomes operational.