Tourists in Barcelona rate the city with an average of 8.64 out of 10. Accommodation scores 8.25; restaurants, an 8.19, and attractions, an 8.99, with the Sagrada Família (9.41), the Gòtic (9.27) and the Rambla del Poblenou (9.24) as the three best spaces valued In the second edition of the Online Tourism Reputation Monitor – the first was carried out in 2018 and the grade was 8.42 – a total of 7.1 million visitor opinions published on the main tourist portals were analysed. The concentration on the axis of the Rambla, Plaça Catalunya and Passeig de Gràcia is confirmed. This is where a third of the opinions published on the networks come from.
El Gòtic and Sant Pere, Santa Caterina and the Ribera are the only two high-traffic areas (EGA) that maintain an above-average rating, both in terms of accommodation and in terms of restaurants and attractions. This new edition of the report, prepared by the Observatori del Turisme in Barcelona, incorporates four million more opinions and compares the spaces with a large influx (EGA), which concentrate 78% of the total online comments and 48 % of resources, with the rest of the city.
Despite the overcrowding, tourists rate the EGAs with an 8.72, while in the rest of the city the average score is 8.40. "The overall score of the tourists' visit is very good, but, as a challenge, the data indicates that we must continue working to create new points of interest and decentralize the attractions", acknowledges Jordi Valls, deputy mayor of ' Economy, Treasury, Economic Promotion and Tourism.
Areas of high concentration get the same satisfaction as the rest of the city in terms of accommodation, higher ratings in terms of attractions (it is not for nothing that they concentrate monuments and museums) and clearly have a worse grade in terms of restaurants. This sector, which overall improves the average grade compared to the first report (it goes from 8.13 in 2018 to the current 8.27), achieves better ratings, both in the food section and in the staff and price, in areas with no tourist concentration, where the score goes up to 8.4. The distribution of restaurant opinions is much more spread across the city, indicating that gastronomy is an element of decentralization for tourists.
The Gòtic and Sant Pere neighborhoods are above average in all three sections. On the other hand, there are five areas, Montjuïc, the Rambla, the Front Marítim, Parc del Fòrum and Les Glòries, which are below average in terms of both accommodation and restaurants and attractions.
Culturally themed resources accumulate almost six out of ten opinions and obtain the highest mark, a 9.05. The five tourist attractions that concentrate the most volume of opinions are the Sagrada Família, Park Güell, Camp Nou, the Boqueria market and Casa Batlló, although only the Sagrada Família repeats as the attraction with the best score , followed by the Palau de la Música, Santa Maria del Mar, the CosmoCaixa, the MNAC, Casa Batlló, the Sant Pau modernist complex, Casa Vicens and Barcelona Cathedral.
