Monday was the DSB hit by major problems. Customers may therefore not buy tickets, while there also have been delays on the S-trains.
- It is correct that customers currently can't purchase tickets. Our best advice is that you should try to buy a ticket, and if you can't buy a ticket, please contact the staff in the trains, says DSB's pressevagt to Ekstra Bladet.
- We have sent the message out to all our crew members that there is an error in our ticketing system. We have been in contact with all staff, that has something with the tickets to do, so they know it. On the way we would like to avoid that people get a charge, he elaborates.
however, It is not only the ticketing system on Monday caused problems for the DSB. A fault on the switch at Farum have made that running fewer trains, while at the same time, can occur several delays on the various lines.
- The recent news, we have been given is that the work would last for the rest of the day. It is what we have been informed by Banedanmark, informs pressevagten to Ekstra Bladet.
DSB informs on their website that the S-trains on Monday will run in the following ways:
Line A running with fewer trains between southampton and hillingdon, and is the only train between Svanemøllen and Østerport. Line A stops extra at Bernstorffsvej.
Line B is running with fewer trains between Høje-Taastrup and Valby and again between Farum and Farum. the
Line BX is not running.
Line C is running with fewer trains between Frederikssund and Copenhagen H and again as the pendulum between Hellerup and Klampenborg. From kl. 11 run only rail replacement buses between Hellerup and Klampenborg.
Line E is running with fewer trains between Køge and København H and again between Bernstorffsvej and Holte. Line F and H are running normally.
DSB expects that the S-trains will once again run as normal on Tuesday.
We are currently experiencing, unfortunately, problems with purchase of tickets at the https://t.co/GlkKbYYnAf, DSB app and in our ticket machines.— DSB (@omDSB) January 6, 2020
We refer to buy the ticket in the DOT app, SMS tickets or to travel on public transport.
Keep you updated on: https://t.co/opAZX9pFG9 pic.twitter.com/EYX90GfnRc