The official fashion of “keep complaining” and “insist tomorrow” has been installed in private companies in a general way, as if in business schools the "customer service" module had been replaced by one of "strategies to avoid it" . The low-cost companies began to put it into practice, but – it may be out of sympathy – no one bothers to be competitive anymore through the quality of treatment. And by quality we mean the desire not to waste time.
Understand: no one is going to get younger in 2024. And it is not that age makes us more impatient, we simply obey the impulse not to waste our lives on useless efforts and strange discussions. And that also goes for labor relations.
In the end, the system has made the user make the lively decision to skip everything and concentrate on the inner journey. Neither stick nor carrot; it's over. Among New Year's resolutions, climbing the ranks is not needing anything from anyone who is not willing to facilitate it. And for this Zen path it is enough to make a calculation putting on one side the costs of requiring and, on the other, those of dispensing.
In the first column, do not forget to write down the opponent's strategy. For example: if an airline considers that it is more cost-effective to pay for lost suitcase insurance than to have a lost property service, it is because it is inviting you to forgo checking luggage. And when you get used to packing your belongings into a suitcase that fits in the cabin, he will charge you for it the equivalent of the seat or more, in the style of Mortadelo and Filemón's Cod Case, in which some clever people sell cod for a penny and Then they burst the town's pipes to make gold by selling water. In short, either you accept the game and pay without pain or you refuse to fly even if it means making unlikely stopovers.
When you are young and there is a long way to go until 2024, vehemence sometimes leads to the second option. But over time you discover that the good trip is one that allows you to know yourself better and decide, consequently, what your new purposes should be. An expedition that can be done with a good book in your own room.
