Some customers don't bother to look at the kitchen hours or the establishment they want to go to. These users intend to be attended to at any time and at the time that best suits them, without paying attention to the local workers. If they have a negative experience, they do not hesitate to tell it in an online review, calling the restaurant's reputation into question.
However, some hoteliers do not miss the opportunity to respond to these publications. And some do it forcefully, according to a case echoed by the X account of @soycamarero.
"I'm writing this review from the car since I had to leave without dinner. The place is very cute, but if you're going to have dinner, be careful that they close the kitchen at 10:00 p.m. We ordered 3 minutes later and they didn't even give us attended to," explains this client, disappointed by the treatment she has received from the staff.
"A shame because I certainly won't be back," concludes this user, who has received an exemplary response from the establishment owners.
In its response, the restaurant reminds that, "like anywhere" they also have opening hours: "The garden kitchen opens from 8 p.m. to 10 p.m. and until 10:30 p.m. on Fridays and Saturdays. It is logical that if you arrive later you will not We can offer you service not only in the order, but also in the subsequent preparation of the food.
In addition, they demand rest for their employees. "Our workers have schedules and have rights, and it is our priority that they are fulfilled. That you are not able to see it and that from the car you try to damage the public reputation of our organization for complying with the rules already says enough about you," they conclude.
