Final point to the bureaucratic service of the previous appointment to access the citizen attention services of the Generalitat. The Government approved yesterday the elimination of this cumbersome system, which was especially complex for the elderly and for all those groups with fewer resources, who had many problems accessing the Administration due to their difficulty in manipulating digital tools. Good news. For this we want a government. It was a unanimous request from the user associations and from the Ombudsman herself, Esther Giménez-Salinas, who recently recalled that the laws do not oblige individuals "to interact with the Administration electronically." The extension of this service as the only requirement to access citizen service offices occurred due to the confinement decreed by the pandemic. What was improvised as a provisional service was established as a unique and definitive system with some important failures in some of the managers.
What it would be about now is that the example set by the Generalitat be extended to many town halls and especially to some services of the State Administration, such as the Social Security Treasury or the Tax Agency. There are many complaints from users about information phones that do not answer or digital appointments that run out in minutes.
In this sense, it would be good if the 9,000 public employment positions for face-to-face care that were approved yesterday by the Council of Ministers can be filled immediately. The Minister of Finance, María Jesús Montero, was very sincere yesterday in acknowledging that these new positions have had to be forced "to strengthen a workforce that has been weakened by years of cuts and zero replacement rates." She was already playing. In total, the largest offer of public employment in Spain was approved yesterday, with 40,000 places.
The famous spirit of "come back tomorrow" by Mariano José de Larra must be eradicated. But with the elimination of the prior appointment in Catalonia, at least now it will be possible to go to the offices again. Of course, hoping that it is not so that he is asked to return the next day.
