One of the great successes that has made the economic growth of this company unstoppable has been its considerable effort and investment in having the highest innovation, through its own software, which guarantees that both the workshop managers and the Consumers of the Flat Rate service can control all operational and service needs.
Of course, the present and future of companies is no longer alien to the internet, robotics or data analysis; Hence business projects like this appear, which rely on their own technology to simplify work processes in their daily operations and are influencers in their sector.
This proprietary software is made up of an identified structure, which benefits, on the one hand, the internal Telelavo business structure – between the headquarters, the laundry directors and their service staff – and on the other, the end consumer – in the management and monitoring of the contracted service process. In this way, the work system connects these two axes, through the Computer Management System – for the operational and business optimization of the company; and the future mobile app – for communication and monitoring, with and for consumers.
A software built on React/React native technology, and Nodeis; which is viewed through a digital platform, easy to understand and navigate, thanks to a friendly interface. And that, depending on which axis it is directed to, an advanced or standard reading level contributes: everything will depend on the work axis, and the assigned role.
Its benefits are innumerable; not only because of the transgressive nature of digitizing the business network that Telelavo has, especially in a sector as basic as clothing care; but, by optimizing work flows between the laundry establishments and the headquarters; the control of directors and workers; optimizing workflows between employees; the reduction of incidents; and, the optimization of the service for the end customer.
For example, the Telelavo establishment director integrates multiple options into this platform, such as being able to know how many clients he has online in real time per contracted service; which operator has a greater or lesser working weight, better performance of their duties or, possible alerts from washing and ironing services. Likewise, it incorporates a billing system; quality control points; and, direct communication with the team involved.
In the case of operators, this software helps in the daily work circuit between employee tasks, identifying the state of each garment or textile, and the role assigned by the team's tasks. In addition, it has a classroom dedicated to continuous training on the various disciplines of washing, ironing and commercial activity, among other topics. A procedure that internally benefits the company in the automation of work; streamline customer service delivery processes, and highly benefit employees by making their management and verification process of service phases easier.
For the end user, the next app is a really useful tool. Why? to facilitate the tracking and identification of the garment or textile based on the stage in which it is located in real time; The user can find out about all kinds of offers that come out per week; know what date and time the service will arrive at the home; and, visualize through videos – thanks to the Telelavo Clock, its operating protocol – how the garment was delivered in the first instance, and how it will be delivered on the exact date; in addition to knowing exactly how much water has been spent in the process, or supervising the work cycle depending on the service that has been contracted.
