It is not only technical problems, which for the time frames YouSee hard.
The Danish tv giant has been exposed to a hacker attack, where hackers are pretending to be from YouSee.
Here, the hackers in a fake mail charge money from the customers by telling that the customers lack to disclose their payment information.
Therefore warns YouSee and the Consumer now, Think of the community against the fake emails, and they encourage all to ignore the emails without any hesitation.
'these days you should be particularly aware if you receive an email from 'YouSee'. The company's name will once again be abused by scammers who try to, in general, the danes of their personal information. The email asks you to pay an unpaid invoice, or update your payment method. Do not click on the link in the email, and delete it from your inbox,' says the Consumer council Think in a public notice.
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Photo credit: the Consumer council Think
Also at YouSee is the message clear. One should not jump into the trap. It informs YouSee in a written reply to Ekstra Bladet.
'unfortunately, There are emails in circulation that are confusingly similar to a mail from YouSee. The fraudsters have been better to imitate our graphics, text and language, and therefore have more customers approached with questions to the authenticity of these emails. We can not prevent that someone is abusing YouSees name in this context, but we are trying to limit the damage with the information to our customers about phishing and through the security measures,' writes Niels Nørgaard, who is communications advisor at YouSee.
Five pieces of advice:
the Relation you always critical of the e-mails, sms's and messages asking for sensitive information like credit card details, NemID codes or username/password. Also even though it looks like messages from YouSee, your bank, TAX or your favorite online store.
never Give sensitive information in an e-mail, sms or on social media – think on what to give out personal information online is like giving it to a stranger on the street. What would you share with a stranger? Your social security number? Your account number?
Avoid clicking on links in e-mails or text messages, as you do not trust. Run your mouse over the link and see the address or enter instead of the address in the browser address field.
Use different and strong passwords for each website and social media.
If you are in doubt about the authenticity of an e-mail or sms, please contact the sender. Do not use the ”reply”function or the phone number in the e-mail / sms you have received, so you smoke still then the swindlers ' site. Instead, look for even e-mail address or phone number.