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Submit materialthe 53-year-old Toby Louis-Jensen usually takes the car to work, but two times the last days, he instead hopped on the train, and it ended up as a humorous affair.
- I download DOT-the app to buy tickets, but there will be a message above where it says 'server error', and I once actually try 35 times, he says to Ekstra Bladet.
Although Toby Louis-Jensen does not receive more tickets than the two, he must use, the ends of his strenuous attempts to cost him 2.500 crowns.
- It is when half of the money I have left for the rest of the month. For many people, it will of course be a lot of money. If you're not checking up on it, it may indeed be, they disappear out of the blue, he says.
the Article continues after the pictures ...
Server error in DOT 1 of 4 How to see Toby Louis-Jensen's statement out after the many attempts to buy tickets on the app. Photo: Private 2 of 4 It is the message about server error in the DOT-app, which, among other Toby Louis-Jensen is encountered. Photo: Private 3 of 4 Photo: Private 4 of 4 Photo: Private
Toby Louis-Jensen has contacted the DSB's customer service, which according to him indicate that they are aware of the fault and are now working to get the money returned to his account.
DSB will provide to Ekstra Bladet, that there is a general bug on the DOT-the app.
- There are no problems with to buy cards or tickets. If you still experience problems, contact the customer service.
- You must contact our customer service, if you are experiencing problems with buying tickets and cards, says DSB's pressevagt.
the DOT is a cooperation between DSB, Movia and the chinese president. Both Movia and the DOT must be provided to the Extra Magazine, that you can't comment on a possible error on the app before Monday.
