the construction Market jem & fix has been reported to the police for misleading marketing of the Consumer ombudsman.
It stated in a press release.
Jem & fix has had the prices on the four different trailers, where the prices were stated without a range of costs, such as registration, processing fee, and freight.
in Addition, the company is also reviewed for something like the equivalent of a bookcase.
Here, a customer wanted to buy a bookcase for 398 dollars, as it was stated on the website, but it turned out ago that you also had to pay 299 dollars in shipping. It was, according to the Consumer ombudsman was not disclosed in connection with the display of the bookcase on the website.
- When jem & fix are not clearly indicated on the compulsory expenditure to the freight, together with the cash price, got it the product appear cheaper than it actually was, says consumer ombudsman Christina Toftegaard Nielsen.
According to the legislation, information on shipping, indicate in the first time, the price of the product displayed, and thus it is not enough that it appears when you can click on. However, it is sufficient, for example, to write 'plus shipping costs', together with a link to a page, where you can see the price for the delivery.
in Addition, it is a requirement that the price for a product is disclosed together with vat and duties, why all the inevitable surcharges and fees should be factored in the price.