Sushirestauranten Karma Sushi is almost as slow to apologize, which they were to deliver the ordered nytårsmenuer to several customers on the last day.
As an Extra Magazine described yesterday got more customers ruined their new year's eve, because they had to wait for several hours in their ordered menu from the restaurant on Trianglen in Østerbro in Købennhavn. Few gave up completely.
It was a scandal. They took us as hostages from 15.30 to 22.30. For all the time went, with the focus on whether we got our food, said Christina Madsen, who was celebrating new year's eve with his 12-year-old daughter, Wednesday, to Ekstra Bladet.
See also: Chaos with the new year's eve menu: - They took us hostage
First, on Wednesday night at 22.24 wrote restaurantkædens owner, Morten Hansson, a posting on Facebook, where they explained the situation that sometimes occurs 'unexpected challenges and system errors which can get the boat to budge', and 'to some guests unfortunately had to suffer from long latency or error in their ordering'.
at the same time, they argue, that it was only about twenty-five of the small 4000 envelopes that failed, in the advertisement, which they are, moreover, writes that the not comment further.
It has got customers to respond in the comments section.
'Keep shit a arrogant and fake excuse you accomplish that. It becomes even clearer that you are extremely poor to deal with this crisis situation your business is in,' writes a male customer.
'Wtf a arrogance to start out with. There was far more than 25 people both inside and out. I waited a long time, got my food, but this afternoon was scheduled for other chores than to stand in the queue. Stand by Your mistakes,' says another.
Thomas Adams had even ordered and paid for a menu and took a picture of a long queue in front of the store.
- the Wording of their apology seems tremendously arrogant and reminiscent of an unhealthy management culture or total lack of same, he says, and tells that he stood in the queue at 16 behind a, who had ordered the pm to 13.30 and still had not gotten the food.
People stood in long queues to get their sushi from Karma Sushi for new year's eve. Private
Alone on the Trustpilot has 26 written a one-star review on Karma Sushis handling of nytårsaftensmenuen with headlines such as 'the First and last time I order...', 'No words for this experience! Other than terrible!' and 'the worst new years eve ever'.
at the same time writing more in the comments to another posting on the restaurant's Facebook page that their critical posts have been deleted.
'It's embarrassing once you begin to delete people's contributions and create a new one. Deeply unserious business. Take a little responsibility. I still need answers from you despite the conversation with the boss. We have paid money for something we have not got, and the sad, hungry, back on new year's eve,' writes one user.
Karma Sushis owner, Morten Hansson, writing in the post, they apologize 'from the heart', and:
'For those who have not already received compensation, we encourage you to contact us so we can build new memories together. With us, the love through the stomach, so catch us immediately if you do not have the mark the.'
If you are affected by nytårskokset at Karma Sushi, you have to write to email@example.com, attn: new year Trianglen 2019.
It is in spite of repeated attempts failed Extra Leaf to come in contact with Karma Sushi, but today at 13.29 we got an email in English, where it says that they will return as soon as possible with a date for an interview.