Customers with YouSee woke Wednesday up after new year's eve to a tv without the Discovery Networks' channels. Instead, it was supposed that customers could be pleased to find access to a number of mix the even channels from YouSee's selection of channels.
The customers can not, however, enjoy in the moment, as YouSee has been affected by a technical error in the mix even-department, which makes up at least 250,000 customers can't get access to the desired channels in the mix even department.
Earlier on Wednesday pulled the Extra Leaf fat in YouSee, in order to get a deepening of the problem. Here could be the tv service provider inform you that they worked hard to get the problem solved.
But it goes in no ways under the plan for YouSee, and the chaos surrounding the lack of access to the mix itself-the canals continues yet.
- We do everything we can to get a handle on it. We are working hard to get the problem resolved, and we apologise to the customers affected by the problem. We do not yet have any timeframe for when the problem is resolved. Unfortunately, says Mai-Britt, who is communications advisor at YouSee.
- of Course, we regret that the customers still can not and deselect the channels from our mix even department. It must the the could. So we apologize many times and hope to get it resolved as soon as possible.
Customers with YouSee are in no ways excited over the tv provider, and several of the customers are raging on Facebook, where they express their great displeasure over the tv giant.
'Sad experience, poor customer service, all for the low YouSee,'
How to write Gitte Nielsen among other things, on the YouSee's Facebook page.
And more follow Gitte suit and chastises tv provider. Among others, there are a number of, who writes 'goodbye and thanks' to YouSee.
Ekstra Bladet has spoken up against the 50 postings on YouSee's Facebook, where people complain about the tv service provider and are incredibly unhappy.