- We are a young family living in Nørrebro with two girls, respectively. 2 and 8 years.
- Estefania (mother) is the new self-employed photographer and have no real income pt.
- She is 33 years old, from Venezuela and to learn English. It is moving forward with the Danish, but it is still difficult, especially to read and understand over the phone.
so begins Thomas B a letter to Ekstra Bladet in his and his wife's eyes full of unfair treatment they have received from the telecom operator 3 and the economic burden the phone company is for the family.
as you can read, then have the family sign up for three years of mobile-consumption – without knowing it. And even if they do not need more than one phone, have 3 sold them four telephone subscriptions. Family letter – like 3 comments below – continues namely as follows:
- In march 2019 was Estefania called by a salesperson from the 3 professions as very persistent and persuasive, would have her to subscribe at the 3 professions.
- On the seller understood Estefania that she could always terminate the subscriptions.
She was persuaded and signed an electronic contract.
- Since she had sent several sim cards, which she borrowed one for her little sister who was visiting during the summer. The other was never taken in use.
- In June 2019, we will receive still bigger phone bills despite the fact that only one card is active. We contact 3 and pay our bills, and stop using the active sim card.
- In January 2020, we will contact again 3 who informs that Estefania has sign a contract on four telephone subscriptions with a minimum term of three years and a price of 89 kr per month for each subscription.
- We will pay the current subscription for one of them, as we do not use, but after the first year, the other three subscriptions will be automatically activated - regardless of the fact that we do not have the sim card or the desire to use these.
- In spite of long phone conversations with 3, where we have explained the situation insists that we must pay a price of 17.370 kr.
- We wish to cancel our subscription, but this is only possible after three years.
- More than 17,000 kr. is a lot of money for a young family in the Noerrebro which one of the parents is a newly started independent with sparse income.
- We pay our bills, but it is really hard to start 2020 with to find out you've been cheated for having to pay so much money for something you have misunderstood and do not want.
- We had hoped for a little more understanding from a large telephone company as 3, but has been flatly denied by any contact, as well as threatened with the collection agency if we do not comply with the three-year contract, writes the family, and it was well they did, in the reply quote Sigurd Leth, director of business market at the 3 has sent to the nation!, there used words like 'sorry', 'ought' and 'unfortunately'::
- There is no evidence that the seller has not followed our process to ensure that the customer is in agreement with the contents of the agreement.
- That we regret, and we will take a dialogue with the seller about the case.
- Our klageteam should be connected to the case, as the client contacts us later and wonder about the agreement.
- It is, unfortunately, not happened, but they are in dialogue with her now to find a solution.
- in General, we recommend that you never sign a contract if you are unsure whether you understand the content, write Sigurd, but what do you say?
