Grup Pyrénées, a benchmark in the retail sector in Andorra, has successfully completed the first phase of the Únic program, which has provided the company with greater agility in processes such as financial or administrative, optimizing reconciliation between actors and assets and reducing operating costs by taking advantage of the functionalities of the new ERP software.
Únic is a program of projects focused on the standardization and integration of processes, applications and technological infrastructure to provide unique information for decision-making. Víctor Muakuku, Director of Organization and Systems at Grupo Pyrénées, highlights that "using the renewal of the company's ERP (SABE S4) as a lever, this new ecosystem will catalyze the transformation of all business areas to face new challenges business”.
Muakuku says that, once the first phase has been achieved, from now on "we will continue to advance, connecting all departments and functions with an integrated system that combines strategy, performance and innovation throughout the organization, something that will allow us to act with maximum resilience." to face all the new businesses that the group is incorporating”.
Pyrénées has set itself the goal of combining the speed of solution deployment, the improvement in customer experience and the achievement of results by incorporating the latest developments in AI (artificial intelligence) and RPA (robotic process automation). The Andorran company has recently participated in the SAP Sapphire held in Madrid, which has brought together experts from more than 40 countries and the main world leaders in this area, and who have shared success stories on how to become a smart and sustainable company .
In this sense, Grupo Pyrénées works to turn information into action to win in the experience economy. “Business leaders have to know what is happening in their business and interpret why it is happening. You have to listen to customers, the team of people who work for the company, suppliers, employees, partners and other stakeholders to understand their expectations. From here, it is necessary to act to provide experiences that drive loyalty and growth”, Muakuku clarifies. With experience management, you can holistically measure and track these same experiences across all touchpoints, prioritize and anticipate stakeholder needs and trends as key drivers of these experiences, and thereby empower and form to action.
The director of Organization and Systems of the Andorran company adds that an efficient digital business platform must allow unified data management to optimally connect, discover, coordinate and manage information and internal and external data, facilitating analysis to improve workloads in this field and simplify the integration of the entire intelligent suite. In this sense, he assures, "the intelligent company must have the set of applications necessary to automate daily business processes, share information between functions and better interact with customers, professional teams, suppliers and partners". In short, promote the economy of experience to look to the future with solvency.
