Aunoa, a company dedicated to the development of B2B SaaS software for the automation and improvement of customer service, has closed a round of 1.2 million euros led by StartupXplore and Eoniq.fund that has had the support of the Valencian Institute of Finance (IVF) and ENISA. They thus join GoHub Ventures and Aurorial, investors in the startup since 2020 and 2021 respectively, and the four founders, who have had legal advice from ATH21.
Aunoa, born in 2019, is one of the pioneer companies in the development of tools for optimizing customer service and agent management using Natural Language Recognition (NLP), Machine Learning (ML), RPA and Intelligence techniques. Generative Artificial.
The startup, whose turnover exceeds one million euros and operations in six countries, already has more than a hundred clients as relevant as Global Omnium, Grupo Planeta, Prosegur, Grupo Cajas Rural, Uriach or PC-Componentes, as well as various Administrations Public, all of them companies or institutions with a large volume of interaction with clients.
As indicated by Fernando Pérez, Corporate Director of Aunoa, “the opportunities for growth are enormous: the customer service sector is undergoing a radical change, especially after the pandemic. The demand for real-time attention and companies are changing their vision, understanding that extreme customer care must be taken; a customer who has had a hard time attracting cannot be lost after a purchase.”
According to Tom Horsey, Managing Partner of Eoniq.fund, “Aunoa's solution increases the productivity and business efficiency of its clients demonstrably in their KPIs, so much so that they have not lost clients in its 4 years of life. Thanks to this investment and the arrival of generative artificial intelligence, this increase in productivity and efficiency will be multiplied by ten, becoming the undisputed global leaders in technological solutions to improve customer service.”
Founded in 2019, Aunoa has become a pioneering company in the development of tools for optimizing customer service and agent management using Natural Language Recognition (NLP), Machine Learning (ML), RPA and Artificial Intelligence techniques. Generative. The software developed by the startup owned by GoHub Ventures, Global Omnium's venture capital fund, improves daily communication between clients and consumers through technology, increasing the efficiency of the former and the level of satisfaction of the latter.