Aigües de Barcelona has been awarded as the water supply company with the best service quality during the 'Leaders in Service' contest, which means that it will be able to use the 'Choosed Customer Service of the Year' badge in its communication for one year . It is a symbol of quality that shows the commitment of the different companies that are part of the group to offer the best service to their customers.
Several companies have entered the contest to assess their customer service capacity through the five main remote channels: telephone, email or web form, website, social networks and virtual chat or WhatsApp.
María Monzó, Director of Clients at Agbar, stated, at the awards ceremony of the 12th edition of the Leaders in Service Contest, that the key factor in achieving good customer service is "the rapid and efficient response through any channel, for most procedures and bearing in mind that, in situations of vulnerability, proximity is our main value. For this reason, we are committed to ensuring the best service both through our remote channels and in face-to-face service offices.”
In addition, the company has promoted the 'Program with you', with which it intends to facilitate the procedures for its clients and offer them personalized attention, in addition to implementing inclusive attention for all groups, such as a video interpretation service in Catalan sign language ( LSC) or service in different languages such as Urdu, English, Arabic and Mandarin Chinese.
The contest 'Choosed Customer Service of the Year' was born in France in 2007 and arrived in Spain in 2011 with the purpose of promoting the quality of service of companies, as well as helping customers to choose the company that will offer them a better attendance.
