The breakdown this Friday of a convoy from the Ouigo company that covered the Barcelona-Madrid high-speed line has forced the trip of one of them with 1,015 passengers to be delayed for more than three hours and to suspend the trip of two other trains, which added other 2,000 travelers, the French company has reported in a statement.
The company points out that the OUIGO 06501 train, leaving Atocha at 10:00 in the morning for Barcelona and with 1,015 passengers on board, left Madrid an hour late due to problems closing a door.
The train has been parked for more than two hours at the Zaragoza station due to the same incident, from where two convoys have finally transferred the passengers to Barcelona, according to the company.
According to eyewitnesses, thirteen of the passengers who were waiting in Zaragoza for the repair of the train got on another Renfe company that was traveling to Barcelona without a ticket.
The breakdown of this train has led to the cancellation of the Ouigo 06740 convoy, with scheduled departure at 1:40 p.m. from Barcelona and estimated arrival in Atocha at 4:20 p.m., with 970 passengers and, in turn, the return journey , the trip numbered 06571, departing at 5:20 p.m. from Madrid and arriving in the Catalan capital at 7:50 p.m., with 973 other travelers.
Ouigo states in the statement that, "in compliance with its compensation policy, the affected travelers will receive" the corresponding compensation, which will be the full amount in the case of the train that has arrived late and two hundred percent of the cost of the ticket in the case of travelers whose trains have been suspended.